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More About Hostgator
April 06, 2006
Okay. I'm feeling kind of thrilled right now. I know I was just talking about Hostgator in my last post, but I have to say, I absolutely love Hostgator's live support. At about 11:30 pm today (well, it's after midnight now, so I guess I mean yesterday) I noticed that two of my sites were down, due to a database error.
I, of course, don't have a clue about databases, except that you need one for Wordpress. So I can do simple things, like following the excellent Wordpress instructions. But handling this kind of stuff? No way.
I hopped onto the Hostgator chat, got someone (Dave M.) right away. He went in, fixed up my configuration on both databases and both sites are now running fine. It took maybe 20 minutes total, from start to finish. He was also very nice, too.
We're not too sure what happened, although coincidentally both of these sites were the only ones I had installed myself because at the time I set up my sites, Fantastico wasn't installing WP 2.02, which I needed. My installations worked fine, but today I installed quite a few more blogs, using Fantastico, and it might have had something to do with that, since I used the same username syntax to create new users for my own installations that Fantastico uses when it installs a blog. I should have used something different, I think.
Hopefully this won't happen again. But if it does, it's good to know Hostgator's got such great support.
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Posted by BJ at 12:02 AM in Web Publisher's Life | Permalink
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Comments
Belle,
Glad to see you're thoroughly enjoying our service. :)
We're certainly one click away if you ever need us.
Enjoy your evening and don't hesitate to contact us if you have any further problems!
Posted by: Dave M. | Apr 13, 2006 12:06:45 AM
Thanks for dropping by, Dave! :) Yes, and I had the same problem again, and realized it was exactly what we had thought - Fantastico will reconfigure an existing username, so now I know. If I do a manual install, I definitely won't use the wrpdX syntax!
Posted by: BJ | Apr 13, 2006 12:29:14 AM
Belle,
I'll have to submit that as a bug to the Fantastico team for now.
Thanks for bringing it to our attention. :)
Posted by: Dave M. | Apr 13, 2006 1:05:07 AM
